Exchange & Return of Items
Items can only be exchanged if there is a defect with the products or wrong item sent. For defective products, you can exchange your items within 7 days from the delivery date as we will not be able to guarantee the quality for any period longer than that since we can’t confirm the storage condition on your end.
If you have placed a wrong order and would like to exchange it, you can email or call us to arrange for the exchange within 3 working days based on the receipt of the item.
Our Refunds Policy
1. When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you as soon as possible. Refunds will take 3-7 working days due to processing time with the bank.
2. Products returned by you because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.
3. A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within Two hours from the time of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
4. The cost of return transportation is at your expense.